01: Breakthrough Imperative: Gottfredson & Schaubert
Mark Gottfredson is a director of Bain & Company's office in Dallas, which he founded in 1990. Steve Schaubert is a director in the Boston office. He joined the firm in 1979 and was elected to the partnership in 1980. In this interview, Gottfredson & Schaubert talk to Emerald about how the best managers get outstanding results.

http://first.emeraldinsight.com/management_styles/interviews/gottfredson

02:  Rieley column: it beggars belief
Before someone in your organization tries to do a cost-benefit analysis on making substantive changes in your efforts to ensure a positive customer experience, make sure that the person is viewing the investment from a long-term perspective. Investing in improving customer service rarely shows immediate results.

http://first.emeraldinsight.com/marketing/articles/rieley_belief.htm
http://first.emeraldinsight.com/marketing/articles/rieley_belief.htm
http://first.emeraldinsight.com/marketing/interviews/white.htm
http://first.emeraldinsight.com/marketing/articles/discipline.htm
http://first.emeraldinsight.com/marketing/articles/stakeholder_trust.htm
http://first.emeraldinsight.com/change_management/articles/rieley_shark.htm

03: An interview with Robert Camp
Robert Camp is a leading authority on benchmarking and its use to obtain best practice knowledge and superior performance. He is the Principal of the Best Practice Institute, an international research, education and consultancy organization focused on the capture, exchange and adoption of worldwide best practices through benchmarking.

http://first.emeraldinsight.com/change_management/interviews/camp.htm

04: An interview with David Connell
David Connell has been a Senior Research Associate at the Centre for Business Research at the University of Cambridge since 2006. He was previously founding Chief Executive of TTP Ventures, a venture capital fund specializing in early stage science and technology-based ventures with funding from Boeing, Siemens and financial institutions.

http://first.emeraldinsight.com/strategy/interviews/connell.htm
http://first.emeraldinsight.com/strategy/interviews/olson_bever.htm

05: An interview with Kent Johnson
Kent Johnson is an in-house Senior Counsel at Texas Instruments Inc., specializing in the fields of antitrust, intellectual property, sales, marketing and advertising law, strategic alliances and other major business spheres. In this interview he discusses the role of in-house lawyers in the benchmarking process.

http://first.emeraldinsight.com/human_resources/interviews/johnson.htm
http://first.emeraldinsight.com/human_resources/interviews/johnson.htm
http://first.emeraldinsight.com/human_resources/articles/wellbeing.htm
http://first.emeraldinsight.com/strategy/interviews/champy.htm
http://first.emeraldinsight.com/human_resources/interviews/hand.htm

06: Evolving knowledge: KM 2.0
Every so often a new technological wave breaks over the business world. Accompanying such moments there is invariably a ripple-effect that has implications for the discipline we call knowledge management (KM). The latest technology wave is that of Web 2.0, and all the changes it heralds, both to our social as well as working lives, are already being forecasted and discussed in organizations across the world.

http://first.emeraldinsight.com/knowledge_management/articles/evolving_km.htm
http://first.emeraldinsight.com/knowledge_management/articles/evolving_km.htm
http://first.emeraldinsight.com/knowledge_management/articles/km3.htm
http://first.emeraldinsight.com/knowledge_management/articles/collaborative.htm
http://first.emeraldinsight.com/knowledge_management/articles/manage_flow.htm

07: Seven rules for successful health care improvement
In the National Health Service (NHS), injecting extra funds was meant to remove the financial problem of health service costs from the agenda. Instead, much money has been frittered away by less-effective change management practices. In fact data shows that productivity has actually gone down.

http://first.emeraldinsight.com/healthcare_management/articles/seven_rules.htm
http://first.emeraldinsight.com/healthcare_management/articles/seven_rules.htm
http://first.emeraldinsight.com/healthcare_management/articles/hipaa.htm
http://first.emeraldinsight.com/healthcare_management/articles/stakeholder.htm
http://first.emeraldinsight.com/healthcare_management/articles/accelerating.htm

08: An interview with David Gumpert
In the USA, David Gumpert is a nationally known writer on professional services and entrepreneurship, where he writes extensively for Business Week.com and The Nation. Formally an editor with The Wall Street Journal and Harvard Business Review, he has authored and co-authored eight books
on various aspects of business planning and starting a business, including How to Really Start Your Own Business.

http://first.emeraldinsight.com/e_business/interviews/gumpert.htm
http://first.emeraldinsight.com/e_business/interviews/gumpert.htm
http://first.emeraldinsight.com/e_business/interviews/evans.htm
http://first.emeraldinsight.com/e_business/articles/malware.htm
http://first.emeraldinsight.com/e_business/interviews/mardle.htm

09: Achieving luxury status: a case study at Glenmorangie
Whilst quality has always been recognized as important at Glenmorangie, and key to brand success, other important measures had sometimes been
given greater focus. That changed when Glenmorangie plc was purchased by Louis Vuitton Moet Hennessy in February 2005. The company moved from
being a small independent whisky company into the portfolio of the world's largest luxury brands company.

http://first.emeraldinsight.com/quality/articles/luxury_status.htm

10: Public service reform in Denmark and the UK: leadership challenges
The "re-inventing of the public sector" is a phrase which might characterize the many dimensions of contemporary state restructuring and public sector reform in European and, more widely, Western countries. Such reforms have become endemic in public services but the recent period is distinctive in being explicitly international, giving the impression of a unitary approach to "modernization" of public services.

http://first.emeraldinsight.com/public_sector/articles/public_reform.htm
http://first.emeraldinsight.com/public_sector/articles/public_reform.htm
http://first.emeraldinsight.com/public_sector/articles/employment_chanhe.htm