Enquiry
Handling - find an answer every time
Programme
Features
A comprehensive
introduction to enquiry answering techniques, from understanding
the question through choosing sources to searching efficiently
and presenting the answer effectively.
- Seven sample
enquiries - what to look out for
- Understanding
the question
- Getting
started
- Choosing
sources
- Meeting
deadlines
- Efficient
searching
- What to
do if you can't find the answer
Why you should
attend:
Everyone has
access to search engines these days, so information professionals
need to demonstrate special expertise when it comes to
finding the information their enquirers need. This course
introduces participants to the full range of basic enquiry
answering techniques, showing how it is possible to tackle
any subject, even when you don't know what information
sources may be available to help. Presented by the author
of the best-selling Facet Publishing book Success at the
Enquiry Desk, this course concentrates on practicalities
rather than sources, but also includes suggestions for
25 multi-purpose information sources you can't afford
to ignore.
On completing
the course, you will be able to:
- understand
fully what the enquiry wants
- get started
on any enquiry without your mind going blank
- select and
reject possible reference sources with confidence
- search indexes
and databases efficiently
- know what
to do if you can't find the answer
- meet deadlines
every time
BOOK
THIS COURSE NOW
